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CafeCouleur’s shipping policy
• Most products may be returned or exchanged within 30 days of your
product’s shipping date.
• We will refund the total sales amount, less a 20% restocking fee and the
original shipping charges if any. We will only refund shipping costs and waive
the restocking fee if the return is a result of our error.
• The merchandise must also be in new condition, packed in its original
manufacturer’s box and include all original packaging material, original
manuals and any accessories that came with the item.
• You must send us an e-mail explaining your intent to return the product
with detail explanation on the reasons. We will then send you a Return
Merchandise Authorization Number (RMA#) upon approval.
• All returns must include a Return Merchandise Authorization Number (RMA#).
Please contact customer service here Contact Us to obtain RMA #.
PLEASE NOTE: Ram’s will only be issued for qualified returns meeting our
• Items must be in original packaging, in as-new condition with the packing
• Please allow approximately 7-14 business days for your return to be
processed once it has arrived at the warehouse.
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